1. INTRODUCTION

Welcome to Onspot Solutions Private Limited ("Onspot", "Company", "we", "us", or "our"). This Privacy Policy ("Policy") sets forth Onspot's privacy practices and procedures in connection with our website, mobile applications, software platforms, QR-code authentication systems, serialization services, supply chain traceability solutions, loyalty management platforms, consumer engagement solutions, and all related products and services (collectively, the "Services").

We may update this Policy from time to time by posting revised versions on our website. Your access to our website and use of our Services are subject to this Privacy Policy and our Terms of Service.

Onspot Solutions is a technology company providing digital product identity, authentication, anti-counterfeiting, serialization, traceability, track-and-trace, supply chain visibility, consumer engagement, loyalty management, and business intelligence solutions.

Our platform enables manufacturers, distributors, retailers, and consumers to authenticate products, monitor supply chains, improve market visibility, detect counterfeit activity, engage consumers, and build trusted brand ecosystems through secure digital technologies.

Consumers who use our Services are referred to as "Consumers." Manufacturers, distributors, retailers, channel partners, and organizations using our Services are referred to as "Business Partners." Collectively, they are referred to as "Users" or "you."

By accessing our website, using our Services, scanning Onspot-enabled QR codes, participating in campaigns or loyalty programs, or otherwise interacting with our platforms, you agree to the collection, storage, processing, and disclosure of information as described in this Policy.

2. INFORMATION WE COLLECT

A. Information You Voluntarily Provide

We may collect personal information that you voluntarily provide, including:

Full Name

Email Address

Mobile Number

Company Name

Designation

Postal Address

Business Information

Customer Support Requests

Survey Responses

Feedback

Product Registration Information

Loyalty Program Enrollment Information

Providing certain information may be necessary for accessing specific features of our Services.

B. Information Collected Through Authentication Services

When Users scan QR codes, verify products, or interact with authentication systems, we may collect:

Product Identification Numbers

Authentication Requests

Scan Timestamp

Scan Frequency

Product Batch Information

Manufacturing Information

Product Location Data

Device Information

Browser Information

Operating System Information

IP Address

User Language Preferences

This information helps identify counterfeit products, detect suspicious activities, and improve product security.

C. Information Collected Through Track & Trace Services

Our traceability and supply chain solutions may collect:

Raw Material Movement Records

Manufacturing Events

Packaging Events

Warehouse Transactions

Distribution Records

Retail Transactions

Product Transfer Records

Shipment Information

Logistics Events

Product Return Information

These records create a digital genealogy of products throughout the supply chain.

D. Information Collected Through Loyalty and Consumer Engagement Programs

Where brands deploy Onspot loyalty solutions, we may collect:

Reward Enrolment Information

Cashback Participation Records

Referral Program Activity

Coupon Redemption Data

Consumer Preferences

Promotional Participation Information

Reward Claim Information

Participation in such programs is voluntary.

E. Automatically Collected Information

We may automatically collect:

IP Addresses

Browser Type

Device Identifiers

Mobile Carrier Information

Operating System

Website Usage Information

Referral URLs

Session Data

Cookies and Similar Technologies

3. HOW WE USE INFORMATION

We use information to:

Verify product authenticity

Prevent counterfeit activity

Enable product traceability

Manage supply chain visibility

Deliver consumer engagement programs

Operate loyalty and cashback initiatives

Provide customer support

Improve platform functionality

Monitor system security

Conduct analytics and reporting

Detect fraud and misuse

Comply with legal obligations

Develop new products and services

4. PRODUCT AUTHENTICATION AND ANTI-COUNTERFEITING

Onspot's authentication platform enables consumers and supply chain stakeholders to verify the authenticity of products.

Information collected during authentication may be used to:

Confirm genuine product status

Identify counterfeit products

Detect duplicate scans

Identify unusual scan patterns

Detect grey market activity

Detect product diversion

Monitor unauthorized distribution channels

Investigate fraud

Authentication-related data may be shared with authorized brand owners for product protection purposes.

5. TRACEABILITY AND TRACK & TRACE SERVICES

Onspot provides end-to-end product traceability solutions.

Information may be processed to:

Track raw materials

Monitor production events

Establish product genealogy

Record packaging events

Monitor inventory movement

Track distributor and retailer activity

Improve recall readiness

Support regulatory compliance

Enhance supply chain visibility

Such information may be shared with authorized stakeholders involved in the product lifecycle.

6. LOYALTY PROGRAMS AND CONSUMER ENGAGEMENT

Our platform may facilitate:

Reward Programs

Cashback Campaigns

Retailer Incentive Programs

Distributor Incentive Programs

Referral Programs

Product Registration Campaigns

Consumer Surveys

Information collected through such programs is used solely for administration, fraud prevention, reward fulfilment, and performance reporting.

7. BUSINESS INTELLIGENCE AND ANALYTICS

Onspot may generate reports and analytics based on platform activity.

Analytics may include:

Consumer Engagement Trends

Geographic Demand Patterns

Product Movement Analysis

Retail Performance Metrics

Distribution Effectiveness

Counterfeit Risk Assessment

Product Diversion Analysis

Market Intelligence Reports

Where possible, analytics are aggregated and anonymized.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

Improve user experience

Remember preferences

Analyse website performance

Enhance security

Support marketing activities

Users may control cookie preferences through browser settings.

9. SHARING OF INFORMATION

We do not sell personal information.

We may share information with:

Authorized Service Providers

Third parties providing:

Cloud Hosting

SMS Services

Email Services

Analytics Services

Customer Support

Loyalty Fulfillment Services

Payment Processing Services

Brand Owners

Where necessary for authentication, traceability, reporting, anti-counterfeiting investigations, and loyalty management.

Legal Authorities

When required by:

Applicable Law

Court Orders

Government Agencies

Regulatory Bodies

Law Enforcement Authorities

10. INTERNATIONAL DATA TRANSFERS

Information may be stored or processed in jurisdictions outside India where Onspot, its affiliates, or service providers operate.

We take reasonable measures to ensure appropriate protection of transferred information.

11. DATA SECURITY

Onspot employs commercially reasonable safeguards including:

Access Controls

Encryption Technologies

Secure Cloud Infrastructure

Authentication Mechanisms

Audit Logging

Security Monitoring

Vulnerability Assessments

While we strive to protect information, no system can guarantee absolute security.

12. DATA RETENTION

We retain information only as long as necessary to:

Deliver Services

Meet Contractual Obligations

Comply with Legal Requirements

Resolve Disputes

Prevent Fraud

Upon expiration of retention periods, information is securely deleted, anonymized, or archived in accordance with applicable laws.

13. YOUR RIGHTS

Subject to applicable law, you may have the right to:

Access Personal Information

Correct Inaccurate Information

Update Information

Withdraw Consent

Request Deletion

Request Restriction of Processing

Object to Certain Processing Activities

Request Information Regarding Data Sharing

Requests may be submitted using the contact details provided below.

14. DIGITAL PERSONAL DATA PROTECTION ACT, 2023 (INDIA)

Where applicable, Onspot processes personal data in accordance with the Digital Personal Data Protection Act, 2023.

Users may:

Review Consent Provided

Withdraw Consent

Request Access to Personal Data

Request Correction of Data

Request Erasure of Data

Lodge Grievances Regarding Data Processing

Onspot shall establish reasonable procedures for handling such requests in accordance with applicable law.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such websites. Users should review the privacy policies of third-party websites before sharing information.

16. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children. If such information comes to our attention, it will be deleted promptly.

17. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of the transaction, subject to applicable legal requirements and confidentiality obligations.

18. CHANGES TO THIS POLICY

We may revise this Privacy Policy from time to time.

Material changes will be posted on our website with an updated effective date. Continued use of our Services after such updates constitutes acceptance of the revised Policy.

19. CONTACT US

For questions, concerns, requests, or grievances regarding this Privacy Policy or our data handling practices, please contact:

Onspot Solutions Private Limited
Email: info@onspotsolutions.com
Website: https://www.onspotsolutions.com

For privacy-related requests, please mention "Privacy Request" in the subject line.
We will make reasonable efforts to respond within applicable statutory timelines.

20. CONSENT

By accessing our website, using our Services, scanning products, participating in loyalty programs, or otherwise interacting with Onspot platforms, you consent to the collection, storage, processing, and disclosure of information in accordance with this Privacy Policy.

Privacy Policy